FAQs

Do I need to keep my documents? What happens once they're scanned?


The video above explains about the retention of documents and how we destroy documents once they have been scanned.

Very few of your documents need to be kept. In fact, 98% of what we scan is destroyed afterwards. 

HMRC are very happy with scanned documents, as long as they’ve been digitised in the right way. You need to keep your documents in a system with an audit control, so you can see exactly who’s accessed them. They also need to be in an unalterable state. 

We appreciate this can be a big leap of faith if you’ve never scanned your documents before. That’s why we offer a set 30-day standstill period after we’ve scanned a document. We often extend this to 90 days when handling sensitive data like patient records.

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